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2009年09 期
| 標題 |
| 集成灰色關聯與TOPSIS法的第三方物流客戶滿意度研究(27 卷) |
| 英文標題 |
| Customer Satisfaction Research on the Third Party Logistics with Integrated Gray Correlation and TOPSIS |
| 摘要 |
| 第三方物流業(yè)客戶滿意度與一般服務業(yè)客戶滿意度的評價有較大的區(qū)別，其評價指標體系也存在著很大的差別。基于此種差異，建立TPL客戶滿意評價指標體系，利用集成灰色關聯與TOPSIS法來評價第三方物流客戶滿意度，使評價結果更可信。 |
| 作者 |
| 新聞作者:李紅亮，蔣惠園，江 婷 |
| 關鍵字 |
